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Carnival Cruise Line prohibits weapons, illegal drugs and certain items that could interfere with the safe operation of its ships or compromise the safety and secure environment of its guests and crew. Carnival conducts security scanning of all luggage and reserves the right to confiscate any item, which in Carnival’s sole discretion, is deemed dangerous or can pose a risk to the vessel or its guests. Items will be removed and disposed of and no compensation will be provided. Carnival Cruise Line maintains an active presence on popular social media platforms such as Facebook, Twitter, and Instagram. To get in touch with the company through social media, start by visiting their official pages on these platforms. Furthermore, live chat allows you to multi-task and easily refer back to previous messages during the chat session.
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Upon purchasing Bottomless Bubbles, a sticker will be placed on the guest's Sail & Sign® card. In all areas where beverage service is offered, guests may show the Bottomless Bubbles sticker and receive a glass of the carbonated soft drink of their choice. One 16-ounce glass will be served at a time (10-ounce glass for juice) and only to the guest whose name appears on the Sail & Sign card with the Bottomless Bubbles sticker attached. All products sold containing alcohol have a limit of two products per stateroom. On 7 day and longer cruises, there is a limit of one bottle of hard liquor per stateroom and on shorter cruises, pre-cruise purchases are limited to wine, champagne and beer (no hard liquor).
Cruise Line Contact Information: Address, Phone Number and Email
Liquor may be subject to Customs duty if it exceeds allowable amount. The Lido Restaurant is open daily for breakfast, lunch and dinner and has a more relaxed dress code than the main dining room(s); however, please respect that the Lido Restaurant is not the pool area. Shirts, bathing suit cover-ups and footwear should be worn at all times. On longer cruises, the first Cruise Elegant evening is scheduled for the second or third evening of the cruise. Depending on itinerary, the next Cruise Elegant evening is the second or third evening prior to the end of the cruise. As we head into the evening, the dress code takes on multiple definitions, depending on your plans, the venue or the event.
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If guests have not pre-paid their gratuities, the recommended, per person, amount will be posted to their Sail & Sign account on the second to last day of the cruise. Should a guest not be satisfied with the service they receive, they can contact the Guest Services desk while on board. This will allow us to address their concerns in a timely and appropriate fashion. At the discretion of the guest, gratuities may be adjusted after they have been posted on the guest's account, while on board.
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Cruise.com Travel Agency Headquarters — Dania Beach, FL
MS Office or other specific software is not offered and you may not install your own software. For the flight guidelines (latest airport arrivals and earliestreturn flights) and additional informationabout airport transportation services, click here. Beverage program includes a great variety of non-alcoholic beverages, as well as a wide selection of high quality brand-name spirits and wines by the glass. Items for Port Use OnlyThe following items may be brought on board, but can be used off the ship, while in port only. We suggest all luggage be unlocked before turning it over to the porters in order to avoid any inconvenience or delay in delivering the luggage to your stateroom. For additional information, please refer to the terms and conditions of the Cruise Ticket Contract.
Guests who are concerned about other guests violating our smoking policy should contact our onboard Guest Services team, so we can address the situation. For safety reasons, parents and guardians must give consent within the app for guests 12 years and younger to activate onboard chat. 'Your Time Dining' Open Seating 'Your Time Dining' is offered fleet wide. Guests are seated on a first come, first served basis depending on party size and in most cases, are accommodated within 20 minutes. Guests using Carnival's HUB App can check-in for 'Your Time Dining' ahead of time or check-in when they are ready to go.
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American Queen Voyages has shut down.
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It’s worth noting that while contacting Carnival Cruise Line by phone is a convenient method for immediate assistance, it may not be the most suitable option for complex or detailed inquiries. In such cases, alternative contact methods like email or live chat may be more effective, as they provide a written record of communication for reference. One of the advantages of contacting Carnival Cruise Line by phone is the ability to speak directly with a knowledgeable representative. They can provide personalized assistance, answer any questions you may have, and address any concerns promptly.
International Travel Partners / General Sales Agents
Guests who booked directly with Carnival may add their pre-paid gratuities on Carnival.com. If a guest booked with a travel agent, they may contact their travel professional to add pre-paid gratuities to their booking. Prepaid gratuities are reflected in the 'Miscellaneous Charge' field on the confirmation and in the guest's E-Documents. After you learn your new flight arrangements, please contact NCL's Flight Assistance Hotline listed below. Once you’ve reached their social media profiles, you have multiple options for initiating contact.
Our crew works hard to provide you with a great vacation and takes pride in being part of the best team in the cruise industry. Parties greater than 8 guests may need to be accommodated at several tables and the wait can sometimes be more than one hour. We highly suggest that parties of 8 or more guests choose an assigned seating to assure sitting together at one table or several tables close together.
Remember to be respectful and concise in your interactions with Carnival Cruise Line’s social media accounts, as they are public platforms. One of the advantages of contacting Carnival Cruise Line via social media is that it provides a public platform for engagement. This means that not only can Carnival Cruise Line address your concern directly, but others who may have similar questions or concerns can also benefit from their response. In today’s digital age, social media has become a powerful communication tool, and Carnival Cruise Line recognizes the importance of connecting with customers through these platforms. By contacting Carnival Cruise Line via social media, you can engage with the cruise line and receive prompt assistance or information. Once you click on the live chat option, a chat window will appear where you can type your inquiries or concerns.
We are committed to providing a response to your comments or feedback within 48 hours. The Norwegian Cruise Line Gift Card can be redeemed both towards your cruise fare and for onboard spend. For a better experience and to continue your booking with MSC, please update your browser by downloading the latest version below. In keeping with U.S. federal law, the minimum age to purchase tobacco products is 21. Our smoking policy is included in Carnival's Cruise Ticket Contract.
The passport card will only be valid for land and sea travel between the United States and Canada, Mexico, the Caribbean region, and Bermuda. Casinos, bars, retail shops, lounges and theaters are frequented by guests who dress according to daytime to nighttime standards. Basic rules still apply no matter the time of day – no swimsuits, wet clothes, or bare feet. In order to maintain a safe and secure environment, Carnival prohibits certain items on board, such as weapons, candles, irons, alcohol, or other dangerous goods. Carnival conducts security safety scanning of all luggage and if prohibited items are found, they will be removed and disposed of and no compensation will be given.
All correspondence should include the guest's name (first and last), name of ship and sailing date, as well as a contact address and telephone number. To share any questions or concerns with our guest experience team after your cruise, please click below. If you prefer written communication or have a detailed inquiry, contacting Carnival Cruise Line via email can be a convenient option. Email allows you to articulate your queries or concerns in a clear and concise manner, providing ample space to provide any necessary details.
On cruises of 6 days or longer, no more than two bags, per person. Each checked bag and carry-on bag should not weigh more than 50 pounds and, when lying flat, bags must not exceed 16 inches high, by 24 inches wide (the length of the bag is not a factor). For security screening purposes, all luggage should be unlocked. U.S. citizens may present a valid, unexpired U.S. passport book when traveling via air, land, or sea.
And while your destination, itinerary and personal style will dictate which outfits you bring, we want to share our guidelines and suggestions. A Carnival ship has it all, from fine dining to casinos and shows to sunbathing, so here are some tips on how to dress to play or party. These cards cannot be used to travel by air outside the United States. We are here to help with reservations, Crown & Anchor memberships and general questions.
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